SYNAQ Technical Product Manager
We are seeking a highly skilled Technical Product Manager with experience in B2B SaaS and a strong background in launching products in global markets.
Overview:
We are seeking a highly skilled Technical Product Manager with experience in B2B SaaS and a strong background in launching products in global markets. The ideal candidate will be responsible for defining product strategy, managing the end-to-end product lifecycle, and driving the success of technical solutions using a product-led growth (PLG) methodology. This role is contract/project-based and will require collaboration across cross-functional (multi-disciplinary) teams, including engineering, digital transformation, finance, sales, marketing, the management committee and customer success.
Job Grade: Contractor / Project-Based
Contract Type/ Duration: Contract / Project-Based (6-12 months, with potential for extension)
Location: Remote / Hybrid / Specific Location (if applicable)
Salary: Market-related, based on experience
Reporting Manager: CTO/ Dotted line to CEO
Direct Reports: N/A (Individual Contributor)
Key Responsibilities:
- Develop and execute a strategic product roadmap for SaaS solutions, aligning with business objectives, cybersecurity best practices, customer needs, competitive insights, and third-party integrations.
- Collaborate with engineering to define requirements, prioritise features, and drive product development from ideation to launch.
- Lead global product launches with cross-functional coordination and ensure compliance with security and regulatory standards.•
- Implement a product-led growth (PLG) strategy, leveraging customer insights to enhance user experience and adoption.•
- Continuously monitor competitors, evaluate third-party solutions, and refine positioning for market differentiation.
Required Qualifications:
- Minimum 5 years of experience in Technical Product Management within a SaaS B2B environment, with a proven track record of launching and scaling global products.
- Strong expertise in Agile methodologies, product lifecycle management, and modern software development practices. A technical background in cloud computing, APIs, or DevSecOps with the ability to collaborate effectively with engineering teams.
- Experience implementing product-led growth (PLG) strategies, leveraging customer insights, user engagement analytics, and self-serve onboarding. Proficiency in product roadmap tools (e.g., Jira, Zoho Sprints, Planview) and a strong grasp of customer journey mapping, UX/UI principles, and data-driven decision-making.•
- Must have experience working with cross-functional teams in global remote settings and hold a Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
Bonus Qualifications (Nice to Have):
- Experience working with AI/ML, cybersecurity, or cloud-based infrastructure.
- Knowledge of subscription-based business models and pricing strategies.
- Product management disciples (e.g PRINCE II, PMBOK, AGILE).
Soft Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Ability to influence and drive alignment in cross-functional (multi-disciplinary) teams.
- High adaptability to fast-paced and evolving environments.
- Strong sense of ownership and accountability.
Skills Matrix:
|
Skill Area
|
Required / Preferred
|
Proficiency Level Expected (Basic / Intermediate / Advanced)
|
Years of Experience Required
|
|---|---|---|---|
|
SaaS Product Management
|
Required |
Advanced
|
5+ years |
| Global Product Launches |
Required
|
Advanced | 3+ years |
|
Agile & Scrum Methodologies
|
Required
|
Advanced
|
3+ years |
| Technical Background (APIs, Cloud) |
Required
|
Intermediate to Advanced | 3+ years |
| Roadmap & Backlog Management Tools |
Required
|
Intermediate to Advanced | 3+ years |
| Market Research & Competitive Analysis | Required | Intermediate to Advanced | 3+ years |
| Product-Led Growth (PLG) Strategies | Required | Advanced | 3+ years |
| Data-Informed Decision Making | Required | Advanced | 3+ years |
| UX/UI Best Practices | Preferred | Intermediate | 2+ years |
| AI/ML, Cybersecurity, Cloud | Preferred | Intermediate | 2+ years |
KPIs (Key Performance Indicators):
|
Measure(s)
|
Target
|
Frequency |
|---|---|---|
|
Maintain product CoS - All products
|
60% |
Monthly
|
| Mailbox churn rate |
<10%
|
Annually |
|
Mailbox retention rate (AMRR = Mailboxes at end of period - acquired mailboxes during the period / mailboxes at end of period X 100)
|
80%+
|
Annually
|
| Achieve & improve on Client NPS |
80%+
|
Quarterly |
| Key Company Projects - Using PM Framework |
80%+ rating
|
Quarterly |
| Socialise the business on the product roadmap and strategy | Quarterly updates | Quarterly |
| Achieve product launches on time and on budget | 100% completion per launch | Per launch |
| Internal Product Training Sessions | At least 4 per year (excluding employee onboarding) | Annually |
| Training Satisfaction Score | 80%+ positive feedback | Quarterly |
| Successful Product Launches | 100% completion per launch | Per launch |
| Demo-to-Conversion Rate | 30%+ of demos leading to sales | Quarterly |
| Pre-Sales Engagements Conducted | Min of 2 per month | Monthly |
| Technical Pre-Sales Support Satisfaction Score | 80%+ positive feedback from sales teams | Quarterly |
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